Contact Us — TKReel Support and Inquiries
SUPPORT · 24-HOUR SLANeed help configuring your API Key, managing Credits, or integrating Seedance for commercial production? The TKReel team is here to assist sellers and creators worldwide.
Official Contact Channels
| Channel | Details | Guaranteed SLA |
|---|---|---|
| Email Support | admin@tkreel.com | Within 24 Hours (Human Response) |
| Operating Entity | TKReel Studio | Official Brand Operator |
| Billing & MoR | Creem (creem.io) | Global Card & Invoice Inquiries |
Customer Service Commitment
We believe in high-touch, dependable support. Every inquiry sent to admin@tkreel.com is reviewed directly by our engineering and customer success specialists. Whether you have questions about Token consumption formulas, BYOK security, or need assistance with billing receipts, we guarantee a clear response within 24 hours.
Self-Service Help & Guides
- API Key Setup: BytePlus ModelArk Guide | Volcengine Ark Guide
- Key Security: How TKReel Protects Your Keys with AES-256-GCM
- Cost Estimation: Interactive 6-Channel Cost Calculator
- Legal Agreements: Terms of Service | Privacy Policy